Solful is proud to offer the Solful Rewards Program (“Program”).
In the Program, Solful customers (or “Members”) earn Points for buying Solful products at Solful retail stores as well as for taking part in certain other activities.
There is no membership or other fee to join the Program.
The Program is available to legal residents of the United States who are 21 years or older. Customers 18 years and older with a valid medical card are also eligible to participate. Before joining and/or participating in the Program, you are strongly advised to carefully review these Solful Rewards Terms (“Terms”).
You may register for the Solful Rewards Program at www.solful.com/rewards (“Website”) or at Solful Stores.
At the Website:
At a Solful Store:
*Your online Solful Rewards account will show your Activity History, Solful Rewards Points earned, available Benefits and Solful Rewards Cash (“Rewards”). It is your sole responsibility to assure that your account information is current and otherwise accurate, updating such information, as necessary. It is also your sole responsibility to immediately inform us of any suspected unauthorized activity in your account. Please send an email to firstname.lastname@example.org immediately if you suspect unauthorized activity related to your account. Any dispute as to ownership of the account will be resolved by Solful based on its determination of the authorized account holder of this email address.
Solful Rewards Points are earned for every dollar spent before taxes.
SOLFRIEND ($1 – $499.99 in net annual spend)
EARN POINTS GET REWARDS
100 points $5 Solful Rewards Cash
200 points $10 Solful Rewards Cash
300 points $15 Solful Rewards Cash
400 points $20 Solful Rewards Cash
500 points $25 Solful Rewards Cash
SOLMATE ($500+ in net annual spend)
Once you spend $500 before taxes in a calendar year, you will automatically be upgraded to Solmate status for the remainder of that year and all of the following calendar year. As a Solmate, you will earn 2 points for every $1 spent before taxes after spending $500.
EARN POINTS GET REWARDS
50 points $5 Solful Rewards Cash
100 points $10 Solful Rewards Cash
150 points $15 Solful Rewards Cash
200 points $20 Solful Rewards Cash
250 points $25 Solful Rewards Cash
Purchases of gift cards will NOT result in the receipt of Solful Rewards Points.
Please allow 1-10 days for Solful Rewards Points to appear in your online Solful Rewards account.
In calculating Solful Rewards Points earned, only the purchase price of products will be used. Taxes, shipping charges and other fees will not be counted.
If products are later returned for a refund (full or partial), any Solful Rewards Points previously earned will be deducted from the Member’s online Solful Rewards account accordingly. Please allow 1-10 days for this adjustment to be reflected in your online Solful Rewards account.
If a product is later exchanged for another product, any Solful Rewards Points previously earned will be adjusted to reflect the Solful Rewards Points that would have been earned if the product received via exchange was originally purchased and the Member’s account will reflect this adjustment accordingly. Please allow 1-10 days for this adjustment to be reflected in your online Solful Rewards account.
Solful Rewards Points earned via dollars spent and other activities are valid for one (1) year from date of issuance.
Rewards are redeemable for the purchase of products from Solful Stores. Each one hundred (100) Solful Rewards Points earned can be converted to a Reward with a value of five dollars ($5). A maximum of twenty-five dollars ($25) in Rewards can be used per transaction.
Rewards will be in the corresponding currency of Member. For United States residents, the Reward will be in U.S. Dollars.
Rewards are NOT gift cards.
Each increment of one hundred (100) Solful Rewards Points can be converted into a Reward given the necessary action is taken on the part of Member to convert Solful Rewards Points into Rewards.
Upon conversion into a Reward, increment(s) of one hundred (100) Solful Rewards Points will be deducted from the Member’s account.
Restrictions on Rewards:
Member may use a maximum of one (1) Rewards per transaction.
To use Rewards in person at a Solful Store, Member must provide to store personnel proof of Member’s Solful Rewards Program membership and the applicable Reward that is sufficient to validate the Reward (and the store personnel shall determine what constitutes sufficient proof of membership / the Reward in their reasonable discretion). Acceptable forms of proof may include Reward Email from Solful, Digital Wallet, Solful Rewards mobile app, Member being logged into their Solful Rewards Program dashboard.
In all cases, if proof of Reward issuance provided by Member is deemed by Solful to be inadequate/defective (or if Member fails to provide any proof whatsoever), Member will be required to pay for the transaction in full, as if Member did not intend to redeem Rewards and the value of the Reward will be considered forfeited by Member in connection with that transaction. Further, actions by Member in conjunction with attempted redemption of Reward(s) may also constitute fraud.
Solful Rewards Points will NOT be rounded up by Solful when converting to Rewards.
If Solful Rewards Points are not converted by Member into a Reward within one (1) year of date of transaction/activity in which they were earned (i.e., balance of less than one hundred  Solful Rewards Points in account for one  year), such Solful Rewards Points will expire WITHOUT ANY WARNING OR NOTICE FROM SOLFUL, except as indicated below.
Solful may notify Member of issuance of Rewards by email, text message or otherwise. Value of Rewards included in any such notification represents the value of Rewards at the time that Solful published the notification, which may or may not reflect the actual, current value of Rewards available to Member, as Solful may have adjusted a Member’s balance of Solful Rewards Points subsequent to the publication of the notification. Any such notification regarding the issuance of Rewards is provided by Solful purely as a courtesy to Member and should not be relied upon by Member in seeking to redeem Rewards. Before taking any such action, Members are advised to carefully review their Solful Rewards Program account to determine the actual, current value of Rewards available.
Entire value of Reward must be used in a single transaction.
Rewards expire eleven (11) months from the date of issuance WITHOUT ANY NOTICE OR WARNING FROM SOLFUL, except as indicated below. Any unused Rewards may be used by Member prior to such expiration date.
Additional terms and conditions apply to use of Rewards (as indicated on -mail notice including Reward). Without limitation, a Reward:
In addition to Rewards, Members receive the following exclusive benefits (“Benefits”):
Simply joining Solful Rewards makes you our Solfriend, and may confer the following benefits:
Spend $500+ in one calendar year to achieve Solmate status, which may include all the benefits of a Solfriend, plus may also include:
Solful reserves the right to change the Program (and these Terms, as applicable) at any time in its sole discretion. Such changes may include, by way of example only, the following:
In addition to the foregoing, Solful reserves the right to cancel the Program altogether at any time without notice. In such event, Solful Rewards Points in the Member’s online Solful Rewards account as of the date of cancellation will be automatically converted to Rewards with Reward(s) being made available to the Member in their online Solful Rewards account.
Solful will try to provide reasonable notice via the Website and posting at Solful Stores (and/or via email notification to each Member, in Solful’s sole discretion) in advance of such changes (or Program cancellation, as the case may be) taking effect. Such notice will explain the change (or Program cancellation, as the case may be) and when it takes effect. To the extent that such change affects these Terms (as well as Program cancellation), these Terms will be modified accordingly with the change and its effective date being highlighted herein. However, due to an event beyond the reasonable control of Solful (that is, a force majeure event, such as a riot, civil commotion, governmental action, natural disaster, pandemic/epidemic, materials shortage, act of fraud), Solful reserves the right to have such changes take effect immediately, without liability of any kind under any legal theory.
Your continued Membership in the Program constitutes your agreement to such changes to the Program (or the cancellation of the Program, as the case may be). You are strongly advised to review these Terms from time to time to make sure that you are fully aware of the current conditions governing operation of the Program.
In joining the Program, you agree to receive email and/or text messages from Solful from time to time relating to your participation in the Program; for example, notices of Program modifications. You will receive emails relating to your participation in the Program from Solful unless you decide to cancel your Membership. (In the U.S., such messages are commonly referred as “transactional emails.”)
Solful may also send you promotional text messages and/or emails with updates, offers and other information regarding Solful (but NOT the Program.) You may unsubscribe from receipt of promotional emails without affecting your participation in the Program.
(Solful will try to distinguish email messages relating to your participation in the Program [in the U.S., transactional emails] from promotional emails; if you’re in doubt as to the type of email you have received, send an email to email@example.com).
Any conduct determined by Solful, in its sole discretion, to be in violation of these Terms will result in Solful withholding Solful Rewards Points, Rewards and/or other Benefits available under this Program.
If such conduct is repeated, blatant or egregious (again as determined by Solful in its sole discretion), such individual’s Membership will be terminated (with all Solful Rewards Points, unused and/or unissued Rewards and Benefits being forfeited without liability to Solful). By way of example only, the following actions constitute violative conduct:
Withholding of Solful Rewards Points, Rewards and/or Benefits and termination of an individual’s Membership shall not represent the exclusive remedies available to Solful; and, as such, Solful may seek civil and/or criminal prosecution of individuals believed to be engaged in such violative conduct.
Solful expressly disclaims any responsibility to notify or warn a Member that he/she/they has engaged in violative conduct prior to pursuing any of the above remedies.
To cancel your Membership, send an email to firstname.lastname@example.org.
Cancellation of Membership will result in forfeiture of Solful Rewards Points and unused and/or unissued Rewards and Benefits without liability of any kind to Solful under any legal theory.
Award of Solful Rewards Points is subject to Solful’s determination in its sole discretion that the Member has made the corresponding product purchase or engaged in the corresponding activity in accordance with all applicable restrictions. Should Solful determine in its sole discretion that the Member has not done so, Solful may reduce the number of Solful Rewards Points (or withhold Solful Rewards Points altogether) from such Member.
Solful Rewards Points are intended solely to track a Member’s participation in the Program. Members do not have any property or ownership rights in Solful Rewards Points.
Solful Rewards Points cannot be redeemed for cash and cannot be transferred to another Member. Any attempt to sell (by auction or otherwise), trade or exchange Solful Rewards Points is void and in no way binding upon Solful as well as constituting prohibited conduct.
Solful reserves the right to review Program activity (including Solful Rewards Points earned) in your online Solful Rewards account and make adjustments to correct errors without prior notice to you or liability of any kind. You will be notified via email (or message posted to your online Solful Rewards account) if Solful has taken any such action. Such notice will briefly explain the change(s) made to your online Solful Rewards account.
Release of Rights
To the fullest extent permitted by law, in becoming a Member and/or participating in the Program, you release and agree to hold harmless Solful, affiliates and divisions of Solful; and the directors, officers, agents, representatives, shareholders, employees, successors and assigns of any of the above organizations from any and all claims, damages, losses, liabilities, and other expenses (including attorneys’ fees) arising from or in any way related to participation in the Program under any legal theory.
No Representation or Warranty by Solful
Solful makes no representation, guarantee, or warranty of any kind regarding the Program, including the warranty or merchantability or the warranty of fitness for the intended purpose. The preceding excludes those warranties to which Solful is subject pursuant to applicable law.
The Program is void where prohibited by law.
The failure of Solful to enforce any condition of these Terms in any circumstance shall not constitute the waiver of such condition. Solful shall not be bound by any interpretation of any similar condition of legacy programs (including the Treez Rewards Program) in the application of these Terms.
Dispute Resolution/Choice of Law
To the fullest extent permitted by law, in becoming a Member and participating in the Program, you agree that:
**Should a court of competent jurisdiction determine that the applicable laws of your state/province of residence provide that any such dispute will be resolved by the laws of your state/province of residence and/or that only a court in your state/province of residence may entertain such dispute, then such applicable law and/or such court having venue shall supersede these Terms only with respect to you personally and without any precedential effect.
***SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (AS WELL AS THE PROHIBITION ON BRINGING AN ACTION AS PART OF A CLASS), SO THE ABOVE MAY NOT APPLY TO YOU.
If the preceding or any other provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal or unenforceable, it shall be replaced by a substitute provision that most closely approximates the original intent of Solful and is valid, legal and enforceable. Such determination of the invalidity / illegality / unenforceability of a given provision shall not affect the remainder of these Terms.